Shipping Policy

COMMUNIQUE ONLINE SHIPPING POLICY

Due to the ongoing impact of COVID-19 some delivery times may be affected. Please head over to Australia Post for the most up to date information in your area.

We endeavour to dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day. During peak and promotional times, please allow 1-2 extra business days for dispatch.

All Australia Post and StarTrack signed for delivery parcels will be “Authority to Leave” effective immediately,  in an effort to minimise social interactions in accordance with official COVID-19 guidelines.

Australian Orders

AUSTRALIA DELIVERY OPTIONS DELIVERED TO COST
Express Shipping

Metro Areas: 1-2 business days

Regional Areas Vary: 1-5 business days

Australia FREE on orders over $100

$14.95

Standard Shipping

Metro Areas: 2-4 business days

Regional Areas Vary: 2-7 business days

Australia FREE on orders over $100

$9.99

**DELIVERY TIMES

Although express services are fast, unfortunately, we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. Communique Account holders can also access these details by going to MY ORDERS in your online account.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team.

INCORRECT ADDRESS

If there is an error with your address, please contact customercare@communique.com.au ASAP and we will endeavour to amend it. However, due the fast processing times of our online warehouse, this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

INCOMPLETE ORDER

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.

Orders are subject to availability and Communique reserves the right to cancel any order, for any reason, including due to unavailability.

ONLINE RETURNS

Please see our Returns Policy for more information.